• Working Hours
  • 8:00 - 20:00 / 07 Days
  • Contact Us
  • (+971 ) 51 578 8041

FAQ

Frequently Asked Questions

Our goal is to provide the best customer service and to answer all of your questions in a timely manner. Below
are just some of the frequently asked questions we receive.

At Alallam Cleaning, we offer a wide range of cleaning services that cover all areas and facilities within the residential and commercial properties around the UAE. You can check “Services” page to learn about our package in detail and request the cleaning service that perfectly fits your requirements and budget.

Deep cleaning is an intensive way cleaning and disinfecting all the critical areas which are missed out of your daily cleaning routine. We ensure to disinfect, sanitize and create a dust-free environment in every part of your home/office possible. We make sure that we make cleaning time, a fun time with best of staff.

We use 50+ sorts of equipment to clean your entire residential or commercial premises. Our equipment range includes various cleaning agents, vacuum cleaners, steam cleaners, scrubbing machines, and other cleaning essentials. They’re certified and 100% safe to be used without causing any dangers or damages.

The UAE is a modern country engulfed smog and pollution. Even though we try hard to clean our homes, we miss out on some important areas which prove to be hazardous to us and our families. In these difficult times, when illness is frequent, Alallam Cleaning experts take care of your family’s health by cleaning your homes and offices.

Yes, there is a minimum of 2 hrs and 4 hrs, depending on the location and the amount of cleaning effort needed. Our professional cleaners and pest control specialists give their best in every hour to reach the maximum benefit and guarantee smart spending of your money with Alallam Cleaning Company in the UAE.

Yes, all of our cleaners are employed by Alallam Cleaning after going through a long hiring process. We make sure to pick the best of the best in the field, and after the top individuals are chosen, they undergo sophisticated training programs to gain the skills and master their positions’ responsibilities as soon as possible.

Not necessary, you can authorize us with your key if you wish or please let us know where to get and return your villa or apartment key after the service. You may also leave instructions inside your apartment or email them to us so we can pre-organize the entire program for your cleaning day.

Yes, if you set up your regular weekly schedule with us, we can arrange to send the same cleaner for every visit. You can ask to change the cleaner in case you’re not comfortable with his/her personality or if you’re not satisfied with the final cleaning, which is something that has never happened before, just in case.

Yes, The Client can cancel or reschedule the scheduled service by giving us at least a 24 hours’ notice. Failure to provide us with the needed notice will result in fees of up to 50% charge of the total hours booked. Alallam Cleaning provides its clients with flexible interaction and understands their circumstances.

 Please contact us with your request; we will try to meet your requirements in all possible ways. We take into consideration such sudden or unexpected requests from our dear clients, and as our cleaners are professionals, they are capable of offering a variety of cleaning services besides the package we illustrate on our website.

 At Alallam Cleaning Company, we work 6 days a week, from 8.00 AM to 6.00 PM except on Fridays. But in exceptional cases, we can provide service on Fridays and after duty timings to help you in the urgent events, and charges will be different for sure. The extra won’t be too much to handle, we seek your absolute happiness.

 The frequency of the cleaning depends on numerous attributes, such as proximity from a major road, children or pets, living habits, etc. However, we recommend using our service at least once in 3 months to guarantee a safe, clean residential or commercial property and prevent the accumulation of dangerous dirt and parasites.

 Please contact us with your request; we will try to meet your requirements in all possible ways. We take into consideration such sudden or unexpected requests from our dear clients, and as our cleaners are professionals, they are capable of offering a variety of cleaning services besides the package we illustrate on our website.